Terms & Conditions

Contents
Company Information
Article – Definitions
Article – Applicability
Article – Offer
Article – Agreement
Article – Right of Withdrawal
Article – Consumer Obligations During the Withdrawal Period
Article – Exercising the Right of Withdrawal and Costs
Article – Obligations of Jewellery By Sarah in Case of Withdrawal
Article – Price
Article – Performance of the Agreement and Additional Warranty
Article – Delivery and Fulfilment
Article – Long-Term Agreements: Duration, Termination and Renewal
Article – Payment
Article – Complaints Procedure
Article – Business Model
Article – Additional or Different Provisions
Article – Disputes
Company Information
  • Trading Name: Jewellery By Sarah
  • Legal Form: Private Limited Company (Ltd.)
  • Company Name: BMMEcommerce
  • Address: Verdunplein 17, 5627 SZ Eindhoven, Netherlands
  • Registration Number: 80431143
  • VAT Number: NL003438040B43
  • Email: support@jewellerybysarah.com
Article 1 – Definitions
  • Additional Agreement – an agreement relating to the purchase of goods, digital content and/or services provided by Jewellery By Sarah or a third party.
  • Withdrawal Period – a period of 30 days during which the consumer may exercise the right of withdrawal.
  • Consumer – a natural person acting outside their trade, business, or profession.
  • Distance Agreement – an agreement concluded electronically or through means of distance communication.
  • Digital Content – data produced and supplied in digital form.
  • Day – a calendar day.
  • Continuous Agreement – an agreement for the regular delivery of goods, services, or digital content.
  • Durable Medium – any tool that allows information to be stored and reproduced in the future (for example, email).
  • Right of Withdrawal – the consumer’s right to cancel the agreement within the withdrawal period.
  • Means of Distance Communication – any method used to conclude an agreement without the simultaneous physical presence of both parties.
Article 2 – Applicability
  • These terms and conditions apply to every offer made by Jewellery By Sarah and to every distance agreement with the consumer.
  • Before concluding the agreement, the consumer will have the opportunity to review and save these terms and conditions.
  • These terms and conditions apply from the moment the order is placed.
  • Any additional terms and conditions apply only if they do not infringe upon the consumer’s legal rights.
Article 3 – Offer
  • The offer includes a complete description of the products, digital content, or services, including prices, features, materials, and images.
  • Any limited-time or conditional offers will be clearly indicated.
  • Photos and illustrations are for illustrative purposes only.
  • The offer includes all relevant information about the consumer’s rights and obligations.
Article 4 – Agreement
  • The agreement is concluded once the offer has been accepted and the required information has been provided.
  • The consumer will receive an electronic confirmation of the order.
  • Jewellery By Sarah may verify the customer’s ability to pay and may refuse an order in justified cases.
  • Appropriate data security measures are implemented to protect personal information.
Article 5 – Right of Withdrawal
  • The consumer has the right to withdraw from the agreement within 30 days without providing a reason.
  • The withdrawal period begins on the day after the product has been received.
  • This right applies to all products.
Article 6 – Consumer Obligations
  • The consumer must handle the product with care.
  • The product may only be unpacked to the extent necessary for inspection.
  • The cost of return shipping is the responsibility of the consumer, unless stated otherwise.
Article 7 – Exercising the Right of Withdrawal
  • The consumer must inform us of the withdrawal by email at: support@jewellerybysarah.com.
  • Once the returned product has been received and inspected, the consumer will be notified.
  • The refund will be issued within 14 days.
Article 8 – Obligations of Jewellery By Sarah
  • Jewellery By Sarah will confirm receipt of the withdrawal request.
  • A refund will be issued after the returned product has been inspected.
  • Any additional agreements will be automatically cancelled.
Article 9 – Price
  • Prices include applicable taxes.
  • Prices will not change during the validity of the offer, except in the case of tax adjustments or market changes.
Article 10 – Performance of the Agreement
  • Products are delivered in accordance with the agreement.
  • Any additional warranties do not limit the consumer’s statutory rights.
Article 11 – Delivery
  • Orders are dispatched within 3 business days.
  • Estimated delivery time: 5–10 business days.
  • The customer will receive:
    1. Order confirmation
    2. Shipping confirmation
    3. Delivery notification
    4. Tracking code
  • The risk transfers to the consumer at the moment of delivery.
Article 12 – Long-Term Agreements
  • Long-term agreements may be terminated in accordance with the terms of the agreement.
Article 13 – Payment
  • Payment is required at the time of placing the order.
  • Installment payments are not available.
  • Any errors in the provided information must be reported immediately.
Article 14 – Complaints
  • Complaints must be submitted within a reasonable time.
  • A response will be provided within 24 hours (excluding Sundays).
  • Customer Support Hours:
    • Mon-Fri: 09:00 AM - 6:00 PM 
    • Weekends: 09:00 AM – 5:00 PM
Article 15 – Business Model
  • Products are shipped directly from the supplier.
  • We provide order tracking, secure payment methods, and customer support.
Article 16 – Additional Terms
  • Additional terms must not infringe upon the consumer’s legal rights.
  • They must also be available to be saved or stored on a durable medium.
Article 17 – Disputes
  • Jewellery By Sarah aims to resolve disputes in a transparent and fair manner.
  • If necessary, disputes may be resolved through mediation or procedures in accordance with consumer protection laws.
  • Contact: support@jewellerybysarah.com